Refund policy

IPTV Official sells prepaid access. Read this before you pay, especially before a long term. Questions go to iptvofficialca@gmail.com or WhatsApp.

When you get a 100% refund

On the regular 1-month plan ($11, one connection), you get a full refund of that payment if the service is unavailable, or if you cannot log in with the username, password, and server URL we sent, and we cannot fix it.

“Unable to log in” means the details we issued do not open the account. A wrong password typed from a screenshot, a player installed from a forum, or a TV that never received the app is not a failed login from us. Message us with the device name and what the app says on screen. We will replace a login that is actually dead.

When a refund is not granted

Any other reason is not refunded. That includes a change of mind, a channel you expected and did not find, a single channel that is down, a lineup change, home Wi-Fi, unused days, or a term you simply stopped watching.

Offers and discounted prices are not refunded. A discounted price is any plan below the regular 1-month rate, including 3 months, 6 months, 12 months, 2 years, lifetime, multi-connection prices, and any sale or offer price. On those plans we will still repair a dead login or an unavailable service by replacing the line. We do not return the payment.

Trial

The 24-hour trial is free. There is nothing to refund on a trial that was never charged. Use it on the TV you will actually watch before you buy a discounted term.

How to ask

Send the order email, the username if you received one, and the exact message on the login screen. Do not open a card dispute before you write to us. A dispute on a working delivery can close the account.

Stopping a future reminder is different. See order cancellation. Plans do not auto-renew, so there is no automatic charge to cancel.